What is LG IMS app and why does it keep stopping?

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Do you have an LG smartphone on T-Mobile? You have probably been hit by the “LG IMS keeps stopping” bug. LG is aware of the issue and is working on a fix.

There are still many people who use LG smartphones, and unfortunately for them, a problem with the LG IMS app leads to many unwanted headaches. For years and years, LG has been considered one of the biggest competitors in the Android smartphone world. Thanks to notable hits like the LG G3, LG V10, LG Velvet, and Nexus 5, LG smartphones were some of the best on the market.

But the key phrase here is “regular”. On April 4, 2021, LG announced that it was officially ending its smartphone business. The news had been a long time in coming, but it was still monumental to see one of Android’s biggest makers throwing their hat in the ring. Although LG hasn’t released a new smartphone since then, the company has continued to update and support all of its existing devices.

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This continued support is a good thing, as many LG smartphone owners are reporting a new bug that has surfaced. On Sunday, May 22, Reddit user u/ZXG posted the following in the r/TMobile subreddit, Have any LG users woken up with a broken phone today? “LG IMS has stopped” pops up every second, appears to be isolated from T-Mobile’s network.” The post now has over 340 upvotes and many comments from other LG smartphone owners reporting similar activity.

Why LG IMS keeps stopping


The “LG IMS” app is a system framework built into every LG smartphone that allows them to make calls and send/receive SMS over 4G LTE and 5G networks. In other words, it is essential for daily use. While LG IMS is supposed to run in the background without any issues, this new bug with LG IMS prevents that from happening. Reading user complaints, LG phones repeatedly get an error message saying “LG IMS has stopped”. Tap “Close Application” to close the pop-up, only for it to reappear every few seconds, rendering affected LG phones inoperable. The issue appears to be limited to LG phones on T-Mobile and Metro by T-Mobile, with LG phones on other carriers appearing unaffected.


Fortunately, there is good news. Via a Tweet from the T-Mobile Help Account, “LG is working on a resolution to resolve this issue as soon as possible.” It is unknown when this resolution will be available to users, but LG is aware of what is happening and is actively developing a fix.

In the meantime, some users are reporting a potential fix that temporarily prevents the LG IMS error from appearing. On your LG phone, enable Airplane mode from the Settings app or the Quick Settings panel. Once enabled, go to the Settings app, tap “Apps & notifications”, tap “App info”, tap the three dots in the top right corner, tap “Show system” and tap “com.lge.ims.rcsprovider”. Next, tap “Clear Cache”, “Clear Storage” and “Force Stop” in that exact order. You may need to press the last three buttons a few times for this to work, but that should calm the “LG IMS keeps stopping” message while waiting. LG to deploy a permanent solution.


Next: LG Tone Free FN7 Review

Source: r/TMobile, T-Mobile

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