Butts County Commissioners Office announces it has partnered with See-Click-Fix to implement a new platform that will allow citizens to report quality of life issues and request certain county services in unincorporated areas served by the county government.
Using the free See-Click-Fix (SCF) mobile app and web-based tools, county citizens will now be able to provide Butts County Public Works and Code Enforcement personnel with photos, videos, specific descriptions, etc. – valuable information needed to get the job done efficiently. Additionally, the See-Click-Fix platform provides Butts County officials with a centralized issue management system to manage issues from inception to resolution – engaging county citizens throughout the process.
This partnership allows county citizens to not only report issues, but also to view other reported issues on public properties and receive updates on progress in resolving issues. Citizens can even create their own “Watch Zones” to receive notifications on all issues reported in their community, allowing them to track the progress of all service requests – not just those they report.
Users who create an SCF account can download the reporting app from the Apple App Store or Google Play Store for use on smartphones running iOS or Android. Users will also be able to go to the county’s website to access the service if they don’t have a smartphone.
The primary use of this system will be for citizens to report issues in public rights-of-way, such as those handled by the county’s Department of Public Works. Road hazards such as potholes, damaged road infrastructure, bridge issues and more can be flagged and the locations of these will appear on color-coded interactive maps, indicating whether an issue is currently active or not. resolved. Once a citizen reports an issue, they can subscribe to updates about the issue so they know when the issue has been resolved.
Citizens will also be able to use the system to report problems with the application of the code. Since these typically occur on private property, the system will send code issue reports directly to the code enforcement department privately, and tracked internally for action and resolution.
County staff will also be able to use the internal reporting systems contained in See-Click-Fix to report an issue with a county building or facility. These issues can then be resolved by the facilities team who take care of the maintenance and repair of our facilities.
We are excited about the possibilities of this system, and as its use expands, we will find other ways to expand its use to facilitate public reporting and problem resolution,” said Deputy County Manager Michael Brewer, the See-Click-Fixer implementation coordinator. “Of course, we always encourage the public to use the 911 emergency service to report immediate life-threatening issues, such as downed power lines or trees on the roads or traffic accidents. The SCF is not intended to replace these life safety reporting systems, but to complement non-emergency reporting, using a tool that most citizens have with them at all times.
The system will be rolled out this week, but interested citizens can download the app and immediately register as a user if they wish. Once registered, citizens can also use the app to report an issue in other counties and cities they pass through that have an SCF account, such as Henry County or Macon-Bibb County for example.
Issues reported directly to Public Works or Code Enforcement over the phone will be entered into the system by those departments so that they can also be tracked and monitored.
See-Click-Fix was founded in 2008 to give citizens the tools to publicly document quality of life issues in their neighborhoods. By radically improving the quantity and quality of this data, See-Click-Fix was quickly adopted by local governments, who needed a better way to receive information from citizens.
This exchange has helped build one of the largest neighborhood networks in the world – where public agencies and public citizens engage to improve communities. Today, See-Click-Fix has official partnerships with hundreds of cities and counties, engaging hundreds of thousands of citizens in solving millions of problems.
See-Click-Fix, which is now a unit of CivicPlus, has worked with government partners to develop local government management tools in addition to this citizen network. As See-Click-Fix is adopted into the daily lives of government users, the benefit of the engaged citizen base continues to grow.